- Give a truly special gift and let them decide on a handmade piece by Lorenzo.
- Delivered by mail.
- Local pickup available.
- No expiry on use.
- 10% off all orders over $100, use the code REUSE at checkout
- FREE express postage.
- Shipped within 24hrs of processed order.
Shipping and Delivery | Noosa Artisan
- Processing Times. We do our very best to have your order packed and shipped within 3-5 days of being received.
- Free EXPRESS postage in Australia on orders over $70.
- All orders under $70 will be charged a flat rate of $12
- Shipping Methods. Shipped 100% carbon neutral via Sendle and Australia Post.
- Delivery Times. As with most online retailers, 2022 has brought additional delays around shipping and delivery. However, your order will have a tracking number assigned so you can keep watch of its process.
- Returns. See our exchange, refund and resizing policy below.
OUR DELIVERY PROMISE
The products you have chosen with great care will be packaged with attention to detail, you can expect us to use recycled paper and card where possible and compostable satchels.
We will endeavour to deliver your order in a timely manner anywhere in Australia with all orders sent EXPRESS post.
Exchange, Refund or Resize
Firstly our aim is that you are happy and love your piece you have ordered and more importantly love to wear it.
In the event you are not satisfied please contact us via email email@example.com within 30 days of being received.
- Noosa Artisan offers FREE resizing for the life time of your piece.
- Onsite at Eumundi Markets or our Noosaville Studio, alternatively you can post to us with a pre paid return envelope.
- we are happy to exchange any piece however all postage costs will be incurred by the purchaser.
- once item has been received back to us within the 30day guarantee policy, we will refund you the full amount.
Jewelery Care Instructions
- You can clean your jewelery with a sprinkle of bicarb and water using an old tooth brush for hard to reach places.
- Rinse and dry well.
- For shine and protection, we use a Silver Jewelery Liquid Polish. Directions are on the bottle and this will remove most black from jewelery not worn for a long time.
- the more you wear your piece, the less you will need to polish.
- jewelery not being worn should be kept on there own in a soft cotton pouch.